---
title: How do I Clear my Cache & Cookies?
description: Clear your browser cache and cookies in Chrome, Microsoft Edge, or Firefox to resolve login issues, loading errors, and outdated webpage content. Step-by-step instructions included.
---

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# How do I Clear my Cache & Cookies?

## Clearing your cache and cookies is a common troubleshooting step that can help to resolve some issues such as login errors and the system not behaving as expected.

**How to clear your cache and cookies using:**

- [Google Chrome](https://help.confidentlims.com/how-do-i-clear-my-cache-cookies-testers#chrome)
- [Microsoft Edge](https://help.confidentlims.com/how-do-i-clear-my-cache-cookies-testers#microsoft)
- [Firefox](https://help.confidentlims.com/how-do-i-clear-my-cache-cookies-testers#firefox)

 

### **Google Chrome**

1. Open **Google Chrome** on your computer
2. Click the **three-dot menu icon ( ⋮ )** in the top-right corner of the browser
3. Select **Delete browsing data** from the menu
4. In the dialog that appears, choose a **time range** (select *All time* to clear everything)
5. Ensure the following boxes are checked:
   
     1. **Cookies and other site data**
     2. **Cached images and files**
6. Click **Delete data**

For more information, visit the [Google Help Center](https://support.google.com/accounts/answer/32050)

 

### **Microsoft Edge**

1. Open **Microsoft Edge** on your computer
2. Click the **three-dot menu icon ( … )** in the top-right corner
3. Go to **Settings**, then select **Privacy -\> Clear browsing data**
4. Under the **Clear browsing data** section, click **Choose what to clear**
5. Select the Dates you want to clear
6. Click **Clear now**

For more information, visit the [Microsoft Edge Help Center](https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2)

 

### **Firefox**

1. Open **Firefox**
2. Click the **menu bar** at the top of the screen
3. Select **Settings**
4. Navigate to **Privacy & Security**
5. Scroll to the **Cookies and Site Data** section
6. Click **Clear Data…**
7. The **Clear browsing data and cookies** dialog will open. Select:
   
     1. **Cookies and site data**
     2. **Temporary cached files and pages**
8. Select **When **in the drop down for the Dates you'd like to clear
9. Click **Clear**

For more information, visit the [Firefox Help Center](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)

 

### **After clearing your cache & cookies**

- You will be logged out of the system and will need to sign back in
- Some personalized settings, filters, or preferences may be reset
- Pages may load slightly slower on your first visit as new cache data is rebuilt

If clearing your browser cache and cookies does not resolve the issue you are experiencing, please reach out to [support@confidentlims.com](mailto:support@confidentlims.com) for further assistance.

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