How do I correct a closed or unverified Sample error message?

  1. If you received the following error, "Request failed for (referenced Sample) returned code 400...The order this sample belongs to is either closed or has not been verified yet", then the selected Sample needs to be returned to In Progress stage to generate a Report

  2. Note: A Report cannot be generated for Samples that are completed, canceled, or unverified

  3. If you are still unable to correct error, please contact