Why Can't I Find my Sample or Order?

After searching for your Sample and Order under the Samples and Orders tabs, please check if you have multiple accounts (sometimes there are duplicates under your email) by clicking on your name in the top right corner. Check for your order in all your accounts.
For more information on how to switch Organizations, reference How do I Change Organizations?
If you wish to merge your duplicate accounts, please contact support@confidentlims.com
If there is no duplicate account, please contact support@confidentlims.com indicating the sample or order number you cannot access.