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How do I Clear my Cache & Cookies?

Clearing your cache and cookies is a common troubleshooting step that can help to resolve some issues such as login errors and the system not behaving as expected.

How to clear your cache and cookies using:

 

Google Chrome

  1. Open Google Chrome on your computer

  2. Click the three-dot menu icon ( ⋮ ) in the top-right corner of the browser

  3. Select Delete browsing data from the menu

  4. In the dialog that appears, choose a time range (select All time to clear everything)

  5. Ensure the following boxes are checked:

    1. Cookies and other site data

    2. Cached images and files

  6. Click Delete data

For more information, visit the Google Help Center

 

Microsoft Edge

  1. Open Microsoft Edge on your computer

  2. Click the three-dot menu icon ( … ) in the top-right corner

  3. Go to Settings, then select Privacy -> Clear browsing data

  4. Under the Clear browsing data section, click Choose what to clear

  5. Select the Dates you want to clear

  6. Click Clear now

For more information, visit the Microsoft Edge Help Center

 

Firefox

  1. Open Firefox

  2. Click the menu bar at the top of the screen

  3. Select Settings

  4. Navigate to Privacy & Security

  5. Scroll to the Cookies and Site Data section

  6. Click Clear Data…

  7. The Clear browsing data and cookies dialog will open. Select:

    1. Cookies and site data

    2. Temporary cached files and pages

  8. Select When in the drop down for the Dates you'd like to clear

  9. Click Clear

For more information, visit the Firefox Help Center

 

After clearing your cache & cookies:

  • You will be logged out of the system and will need to sign back in
  • Some personalized settings, filters, or preferences may be reset
  • Pages may load slightly slower on your first visit as new cache data is rebuilt

If clearing your browser cache and cookies does not resolve the issue you are experiencing, please reach out to support@confidentlims.com for further assistance.