How do I report a problem?

We are sorry that you have experienced a problem with Confident LIMS! If you have a problem with your lab testing service, please contact your lab directly. If you have a technical issue such as a configuration problem or things you would like to change within your account then please contact our support team at support@confidentlims.com or via phone at +1 866-506-5866.

Confident LIMS Users agree to deal with and negotiate with each other directly. It is our policy to avoid direct involvement in disagreements between Users. If you have a potential dispute with another User and you are unable to resolve the issue with them directly after good faith efforts, you may contact our support team at support@confidentlims.com or via phone at +1 866 506 5866. We want our Users to have the most positive experience possible on our platform although we cannot guarantee a satisfactory resolution in every case.

Confident LIMS strives to provide a trustworthy and reliable service but does not participate in transactions or guarantee the behavior of other users. However, we will respond as quickly as possible.